Frequently Asked Questions

Answers to all your questions about dicbet

From opening an account to claiming bonuses, bKash deposits, BPL betting and safe gaming — find answers to everything you want to know about dicbet on this page.

dicbet is committed to ensuring a simple, safe and enjoyable gaming experience for players in Bangladesh. From registering your account to depositing money via bKash or Nagad, using bonuses and playing responsibly — we are here with you every step of the way. Read the questions and answers below and contact our 24/7 live chat support for any issues.

Account and Registration

Answers to common questions about opening and managing an account at dicbet.

To open an account at dicbet you need an active mobile number, a valid email address and a strong password. The registration process is completed in just a few minutes. Please note that those under 21 years of age are not permitted to open an account at dicbet. Make sure you provide accurate information, as identity verification may be required at the time of withdrawal.

No, only one dicbet account is allowed per person. If the same person operates multiple accounts, those accounts may be closed and any associated bonuses may be cancelled. This rule is strictly followed to maintain a fair and equitable gaming environment.

Use the "Forgot password?" option on the login page. A verification code will be sent to your registered mobile number or email, which you can use to set a new password. If the problem persists, contact our 24/7 live chat support.

dicbet may request a copy of your National ID (NID) or passport for identity verification in certain cases, especially for large withdrawal amounts. The verification process helps ensure the security of your account and fair transactions. You can upload documents directly from your dashboard.

Absolutely! dicbet is fully mobile-friendly. The site works smoothly on any Android or iOS smartphone browser. Cricket betting, live casino, slots — you can enjoy all games on mobile without any hassle. You will get the best experience with a fast and stable internet connection.

Deposits and Withdrawals

Details on transactions via bKash, Nagad, Rocket and Upay — minimum limits, fees and processing times.

When you deposit money to dicbet via bKash, the balance is usually added to your account within a few seconds to a few minutes. There may be a slight delay during periods of high transaction traffic. If there is a delay of more than 15 minutes, contact our live chat support with the transaction ID.

The minimum deposit amount at dicbet is ৳500 (for each method). The minimum withdrawal amount is ৳800. These limits are the same for all methods — bKash, Nagad, Rocket and Upay. Transactions below these limits will not be processed.

Withdrawal requests from dicbet are usually processed within 10 to 45 minutes. This timeframe applies to any method — bKash, Nagad, Rocket or Upay. If there are no issues with account verification, the money will reach your mobile wallet in the shortest possible time.

Yes! You can deposit and withdraw money at dicbet through both Nagad and Rocket. Upay and bKash are also supported. Choose your preferred payment method and transact securely. The minimum limit for each method is ৳500.

dicbet does not charge any extra transaction fees. However, your mobile wallet service (bKash, Nagad, etc.) may deduct a small fee according to their own policies. It is a good idea to check the fee policy of your wallet service before making a transaction.

Common reasons for a rejected withdrawal include: incomplete KYC verification, wagering requirements not met, or a request below the minimum amount. Review your account history and contact our 24/7 live chat — the team will be able to resolve it quickly.

Games and How to Play

Important questions about cricket betting, slots, live casino and fair play.

To bet on BPL (Bangladesh Premier League) matches at dicbet, first log in to your account and go to the cricket section. Choose the match, team and betting market, enter the amount and confirm your bet. Both pre-match and live betting are available. Odds are updated in real time.

Yes, dicbet offers betting on the ICC T20 World Cup, IPL and other international cricket tournaments. From Bangladesh Tigers matches to major international series — you will find live odds for all tournaments in the cricket section.

dicbet offers slots games from reputable game providers including PG Soft, Pragmatic Play and JILI. These providers use Random Number Generator (RNG) technology, which keeps game results completely random and fair. Each spin is independent and does not depend on previous results.

Live casino is the experience of playing with a real dealer in real time — where you can participate directly through video streaming. dicbet features live games from Evolution Gaming and Ezugi, including live blackjack, roulette, baccarat and many more.

Aviator (Spribe) is a crash-style game where a plane flies and the multiplier keeps increasing. You need to "cash out" before the plane crashes. If you wait too long, you lose your bet. The game also has an auto-cashout feature that automatically cashes out when a set multiplier is reached.

Bonuses and Promotions

Details on the welcome bonus, wagering requirements, cashback and VIP benefits.

New members at dicbet receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. For example, if you deposit ৳1,000, an additional ৳1,000 bonus will be added, making your total balance ৳2,000. To receive the bonus, use the promotion code when making your first deposit after registration, if one is applicable.

The wagering requirement for the dicbet welcome bonus is 10x. This means you can only withdraw after betting the bonus amount 10 times. Example: if you receive a ৳1,000 bonus, you need to place ৳10,000 in bets. This is a fair condition within the industry.

The dicbet VIP program has three tiers: Bronze (up to 0.3% cashback per week), Silver (up to 0.5% cashback per week) and Gold (up to 0.8% cashback per week). By playing regularly you can move up to higher tiers and enjoy greater benefits.

Bonus balance can generally be used to play slots and casino games. However, there may be conditions on using bonuses in specific games or sections. Full terms and conditions for bonus use can be found in detail on our terms and conditions page.

As part of the VIP program, weekly cashback is automatically added to your account. The cashback rate varies from Bronze tier through to Gold. The cashback amount is added directly to your usable balance and generally has no separate wagering requirements.

Security and Responsible Gaming

Important information on account protection, the 21+ policy, self-exclusion and mental wellbeing.

dicbet uses SSL encryption technology to keep all transactions and personal information secure. Your financial information is transmitted through encrypted channels. To further enhance account security, use a strong password and do not share your login details with anyone.

No. dicbet strictly follows its age limit policy. Only those aged 21 or above can open an account and play on this platform. Protecting minors is an integral part of our responsible gaming policy.

Yes. dicbet provides self-exclusion and temporary break options. You can restrict gaming on your account for a set period or temporarily suspend your account. To learn more about this, visit our responsible gaming page.

Gaming is a form of entertainment — never use it as a source of income. If you feel that gaming is having a negative impact on your daily life, family or financial situation, speak with someone you trust. The dicbet support team is always ready to help you set limits.

dicbet handles your personal information with the highest level of privacy. Your data is never sold or shared with third parties. Information is used only for providing services and ensuring security. To learn more, please read our Privacy Policy page.

Still have questions? Contact support

Our team is available 24/7 in Bengali to serve you — start a live chat right now or send us an email.

Email: [email protected]  |  24/7 support available in Bengali