dicbet Privacy Policy
How your personal information is collected, stored, and used — dicbet makes this fully transparent.
1. Introduction and Scope
This Privacy Policy ("Policy") applies to the dicbet platform and all related services. When you use the dicbet website, create an account, manage deposits or withdrawals, or contact our customer support team, you agree to the terms described in this Policy.
dicbet believes that user privacy is a fundamental right. We collect your personal information only to the extent necessary to provide our services. Your information is never sold to any third party.
This Policy applies to users in Bangladesh. If you have any questions after reading this Policy, please contact us by email: [email protected]
2. What Information We Collect
We collect various types of information during the registration and service use process on the dicbet platform. This information falls into two main categories:
2.1 Information You Provide Directly
When you actively provide information, we may collect the following:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Preferred username
- Payment details (last digits of bKash, Nagad, Rocket, or Upay account numbers)
- KYC documents submitted for identity verification
- Messages and requests sent to customer support
2.2 Automatically Collected Information
When you browse the site, some information is automatically collected through technical means:
- IP address and device type
- Browser type and operating system
- Time spent on the site and pages visited
- Session cookies and analytics data
- Transaction history and gaming activity records
dicbet never stores your full payment card number or complete bank account details. Financial transactions are handled securely through the relevant payment gateways.
3. Purpose of Using Information
Collected information is used strictly for defined purposes. dicbet commits that no information will be used for unrelated or unauthorized purposes.
3.1 Service Operations
- Account creation and verification (age and identity confirmation)
- Processing deposit and withdrawal requests
- Activating bonuses and promotional offers
- Monitoring VIP program progress
- Providing customer support via live chat and email
3.2 Security and Legal Compliance
- Fraud and money laundering prevention
- Enforcement of responsible gaming policies
- Detection and prevention of multiple accounts
- Compliance with applicable laws and regulations
3.3 Platform Development
- Improving website performance and user experience
- Diagnosing and resolving technical issues
- Using analytics to plan new games and features
- Evaluating and improving service quality
4. Information Sharing and Disclosure
dicbet never sells your personal information and does not transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Payment processors (such as bKash, Nagad, Rocket, and Upay gateways), technology infrastructure providers, and game suppliers may receive the minimum information necessary to operate the service. These partners are bound by confidentiality agreements and may only use the information for specified purposes.
4.2 Legal Obligations
If dicbet is required to disclose information pursuant to a valid order from a competent court or regulatory authority, it will do so. In such cases, we will endeavor to notify you as far as the law permits.
4.3 Fraud Prevention
Information may be shared with fraud detection agencies as needed to ensure financial security. This process is carried out in the interest of protecting all users' funds.
We do not sell or rent your information to any advertisers or data brokers. This is our core commitment.
5. Cookies and Tracking Technologies
The dicbet website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve site functionality and user experience.
5.1 Essential Cookies
These cookies are essential for the core functionality of the website. They are required for session management, maintaining login state, and security features. Disabling these cookies will prevent the site from working properly.
5.2 Analytics Cookies
Analytics cookies are used to understand which parts of the site are used most and where improvements are needed. This information is analyzed in aggregate and no individual is identified separately.
5.3 Preference Cookies
Preference cookies are used to remember your language preference and site settings. These cookies ensure the same experience on each of your visits.
You can control cookies by changing your browser settings. However, disabling essential cookies may limit your use of the service.
6. Data Security Measures
dicbet follows modern technology and processes to ensure the security of your information. Our security infrastructure is continuously reviewed and improved.
SSL/TLS Encryption
All data transmission on the site is protected by SSL/TLS encryption. It is not possible for any information to be intercepted or altered between your browser and our servers.
Secure Data Storage
Collected information is stored in encrypted databases. Only authorized staff can access specific information for defined tasks.
Access Controls
Strict access policies are applied to internal systems. Each staff member's access is limited to their area of responsibility.
Regular Security Audits
Regular security audits are conducted to identify system vulnerabilities. Potential risks are remediated promptly.
Keep in mind, however, that no method of data transmission or storage on the internet can guarantee complete security. We are committed to maintaining the highest standards, but the security of your own account is also your responsibility — use a strong password and do not share it with anyone.
7. Data Retention Period
Your information is not stored indefinitely. dicbet retains data based on necessity and securely deletes or anonymizes it after the specified period.
7.1 Active Account Information
All information necessary to operate the service is retained while your account is active. Even after an account is closed, some information may be kept for a defined period to meet legal and regulatory requirements.
7.2 Financial Transaction Records
Records of financial activity, deposit and withdrawal history are retained for a specified period in accordance with applicable law. This is necessary for dispute resolution and fraud prevention.
7.3 Marketing Data
If you opt out of promotional communications, that information is immediately stopped from being used for marketing purposes. However, the minimum necessary information may be retained to record your request.
8. Your Rights and Choices
dicbet believes you should have control over your own information. We ensure the following rights:
8.1 Right to Access
You have the right to know what information we hold about you. You can contact the support team to request a copy of your information.
8.2 Right to Rectification
You have the right to correct inaccurate or outdated information in your account. This can be done directly from profile settings or through the support team.
8.3 Right to Erasure
Your personal information will be deleted upon your request, unless there is a legal obligation to retain it. Note that financial transaction records may need to be kept for a specified period for legal reasons.
8.4 Right to Object to Processing
You may object to the processing of your information for specific purposes. In particular, you can opt out of marketing communications at any time.
To exercise any of the above rights, contact us via live chat or email ([email protected]). We will respond within a reasonable time after receiving your request.
9. Protection of Minors
The dicbet platform is only for those aged 21 and above. We do not knowingly collect information from anyone under the age of 21.
Age is verified at registration. If we find evidence that a user is under 21 years of age, that account will be immediately closed and the collected information will be deleted.
If you believe that a minor is using dicbet, please notify us immediately at [email protected].
21+ Only dicbet is for adult users only. Access by minors is strictly prohibited.
10. Policy Changes and Updates
dicbet reserves the right to change this Privacy Policy at any time. The Policy may be updated due to service improvements, changes in legal requirements, or technological developments.
For significant changes, we will notify you in advance via your registered email or through a notice on the site. Continued use of the site after changes are made will be considered acceptance of the new policy.
The latest policy is always published on this page. The "Last Updated" date at the top of the policy will tell you when the most recent change was made.
11. Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy, do not hesitate to get in touch with us. Our team is ready to answer all your queries.
Live Chat
24/7 instant support is available in Bengali. Chat directly for any privacy-related concerns.
[email protected] — Send requests related to data rights or privacy.
We take all privacy-related requests seriously and endeavor to respond as quickly as possible. Your trust and privacy are our highest priority.
Responsible Gaming or Terms and Conditions — visit the relevant pages to learn more.